In the last month, Cyberpunk 2077 has taken the gaming world by storm. Originally announced over eight years ago in late May of 2012 it has finally released after four heartbreaking delays. Inevitably after waiting for so long, many players were incredibly excited to finally get their hands on the game — but come release day reception for the game is mixed, and some gamers are even reporting being unable to play the game completely.

Cyberpunk 2077 is a game set in the year 2077, in a far dystopian future where technology rules our world. CD Project Red does not shy away from tough topics such as morality and mortality which forces the player to make some difficult decisions. The game is set in a choose your own adventure sandbox-style where every decision will impact you — and some may even decide your fate. The promise of stunning visuals, unique game play, rich environment, and a cameo from Keanu Reeves has attracted some serious hype since it was first announced all those years ago.

A statement from CDPR released Dec 13 regarding refunds due to gameplay issues.

Critically Cyberpunk is doing well, receiving high acclaim from most major outlets. Many players have also been reporting that when the game is working as intended; its unique game play, great writing, and stunning visuals make it a smashing hit.

Unfortunately, many users have been reporting serious game play issues, some even game-breaking. Users on both the Xbox One and PS4 have been reporting poor performance, visual fidelity, and frequent crashes. CDPR made a statement on Twitter on December 13 in which they promised refunds for those who wanted one. 

It didn’t take long for a post on Reddit to go viral when Sony refused to refund the user’s copy of Cyberpunk, which added fuel to the fire of already outraged fans. When it was revealed that refunds like this were against Sony’s policy, CDPR later apologized and created their own system specifically for PlayStation refunds.

It is equally important to note, that while significantly less common — many PC players experienced issues. Most players reported some level of frequent visual bugs and crashes. Some hot-fixes have reduced minor issues and improved performance on lower-end systems.

Previously, CDPR was broadly accepted to be extremely consumer conscious and the “good guy” of the gaming world. This incident will be a blemish on a previously exemplary record. It is only a matter of time before we find out whether the great writing, visuals and some fixes will be enough to regain the trust of gamers.

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